Return & Refund Policy

At Goodsy, we carefully prepare every order and want to make sure you receive your products in good condition.

Returns & Change of Mind

Once an order has been delivered and accepted, we do not accept returns or refunds for change of mind, including if you no longer want or need the product.

Please make sure you want the item before accepting your delivery.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and make it right.

To submit a claim, please send us:

• Your name and order information

• A clear description of the issue

• Clear photos or videos showing the damaged, defective, or incorrect item

You can contact us through:

Email: thegoodsy@outlook.com
WhatsApp: +961 76 471 281

Please keep the product, its original packaging, and all included parts and accessories while your claim is being reviewed.

Eligibility

Returns, replacements, or refunds are only considered for products that:

• Arrived damaged

• Arrived defective

• Are different from the item ordered

Products that have been damaged, altered, or misused after delivery are not eligible.

Approved Claims

Once we receive your claim and supporting photos or videos, our team will review the issue.

If your claim is approved, we will contact you with the appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.

Please do not send any product back before receiving return instructions from our team.

Need Help?

For any issue with your order, contact us at:

Email: thegoodsy@outlook.com
WhatsApp: +961 76 471 281

We'll review your request and assist you as quickly as possible.